He gave us a room credit which I was happy with thinking that the issues would also be resolved.

We called the front desk and spoke with the desk manager.

We called the front desk and housekeeping and were told it would be taken care of the next day. We returned to our room to find nothing had been done. We called the front desk and were told it would be taken care of that evening while we were at dinner. Firstly, we arrived at our room and found pee stains on the toilet, poorly vacuumed carpet and a dripping tub. We were disappointed in our four night stay at the Mirage due to a dirty room, poor customer service, pool conditions and overpriced buffet. In following years, we had many wonderful stays at the Mirage. It was so beautiful and more than we could afford. We were staying at the Golden Nugget and visited the Mirage. We have stayed at the Mirage for many years. Overall an okay experience but my expectations of staying at the Mirage were much greater than we received. The location of the hotel was very convenient because it was in the middle of the strip and we could walk to any other resort if we wanted to. The overall service was just okay because they knew that another customer was always waiting behind us. We saw the cirque show Love and really enjoyed that. They have signs posted that chairs not used for over an hour would have their towels removed. We brought our own drinks to the pool because I could not see myself paying $26 plus tip per drink. We loved soaking up the hot sun and we never had difficulty finding a lounge chair. We really enjoyed the pool and the staff working there were very friendly. They are very friendly at the concierge considering how busy they were. The concierge was helpful but not always accurate. We settled for the room that was given to us and it was on the 9th floor overlooking the roof with a partial view of the strip. We were told that if we waited another 3 hours an upgrade would be available. We went for our 20th wedding anniversary and was hoping for a reasonable upgrade but that wasn't possible. There is a $28 resort fee per day and the food and drinks are very expensive. Just remember that the cost of the hotel is only part of the expense of staying at a hotel in vegas.

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